This course gives organizations a resource to plan their entire customer service program, and create maps that reflect each of the customer’s touchpoints with your company. Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience. Engagement Evaluation Best Practices for Customer Success ManagementĬourse Description: If you strive for a customer-centric culture, you have to understand the customer’s journey-every step of the way.Avoiding Common Pitfalls in Customer Success Management.Value Realization Best Practices for Customer Success Management.Engaging Preparation Best Practices for Customer Success Management.Onboarding and Adoption Best Practices for Customer Success Management.
Business Fundamentals for Customer Success Managers.Instructor: Rick Adams, Author, Trainer, Consultant and Business Owner, Practical CSM This course can be taken on its own as an introduction to the topic, or as one in a series of courses from that build upon each other to cover the entirety of CSM best practices in greater detail. Collectively, these tenets outline the role of the CSM in ensuring that customer success occurs and that its benefits are realized by both the CSM’s own company and its customers. The course then reviews the 14 tenets (or guiding principles) of customer success. This course address what CSM is and why it’s important what types of situations CSM applies to and how CSM can help increase a company’s sales revenues and profitability. Customer Success Management FundamentalsĬourse Description: New to customer success management (CSM)? This course can help you get up to speed with the fundamentals. To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. What makes LinkedIn Learning so attractive is it is all on-demand to allow you to view courses anytime that works with your schedule, also when you complete a course you earn a certificate that you can proudly display on your profile which will make you more marketable to employers. One very accessible way to do that is through LinkedIn Learning, which is an offering of video courses taught by industry experts in software, creative and business skills. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year.
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